Privacy Policy

Privacy Policy

Effective Date:  05/06/2025

At Yuma Homes, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you book or interact with us.

1. Information We Collect

• Personal Identification Information: Name, email address, phone number, and home address (for invoicing or verification purposes).
• Booking Details: Dates of stay, property preferences, and special requests.
• Payment Information: Processed securely through third-party platforms; we do not store your full payment details.
• Identification Documents: If required by local laws or for verification purposes.
• Technical Data: IP address, browser type, and browsing behavior collected via cookies when you use our website.

2. How We Use Your Information

• Manage bookings, check-ins, and guest communication.
• Process payments and send receipts or invoices.
• Personalize your stay and improve guest experience.
• Fulfill legal obligations (e.g., guest registration or tax compliance).
• Respond to inquiries and provide customer support.
• Send service-related emails and updates about your stay.
• We do not use your personal data for unsolicited marketing unless you have given explicit consent.

3. Legal Basis for Processing

• Contractual Necessity: To fulfill our service obligations as part of your booking.
• Legal Obligation: For compliance with local laws or regulations.
• Consent: For optional marketing or promotional communication.
• Legitimate Interests: For improving our services and guest experience.

4. Data Sharing and Third Parties

• Payment Processors: e.g., Stripe, PayPal.
• Booking Platforms: e.g., Airbnb, Booking.com.
• Service Providers: Cleaning or maintenance partners, only if needed for your stay.
• Legal Authorities: If required by law.
• We do not sell or rent your personal data to third parties.

5. Data Retention

• We retain your data only as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or reporting obligations.

6. Your Rights

• Access: You can request copies of your personal data.
• Rectification: You can request correction of inaccurate or incomplete data.
• Erasure: You can request deletion of your personal data.
• Restriction: You can request restriction of processing your data.
• Objection: You can object to the processing of your data.
• Data Portability: You can request transfer of your data to another organization.
• To exercise these rights, contact us at: info@theyumahomes.co.uk
• If you have concerns about our use of your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk/concerns

7. Cookies and Website Tracking

• Our website uses cookies to enhance user experience and analyze traffic.
• You can manage cookie preferences through your browser settings.
• For more details, please refer to our Cookie Policy: https://theyumahomes.co.uk/privacy-policy-2/

8. Data Security

• Your data is stored securely using encrypted systems and industry-standard safeguards.
• We take all reasonable steps to prevent unauthorized access, disclosure, alteration, or destruction of your information.

9. Policy Updates

• We may update this Privacy Policy from time to time.
• Any changes will be posted on our website with an updated effective date.